Legal
Effective Date: April 7, 2026
These Terms of Use (“Terms”) govern your access to and use of the VetMail ESP platform, website, APIs, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
VetMail ESP is an email service provider built exclusively for veteran-owned and veteran-operated businesses. To create an account and use our Services, you must: be a veteran-owned or veteran-operated business, veteran service organization, or nonprofit supporting the veteran community; provide valid verification of veteran status through DD-214, VA records, or recognized veteran business certifications (VetBiz, NVBDC, SBA VOSB/SDVOSB); be at least 18 years of age; and have the legal authority to bind your organization to these Terms.
We reserve the right to verify your eligibility at any time and to suspend or terminate accounts that do not meet our eligibility requirements.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: provide accurate, current, and complete information during registration; maintain and promptly update your account information; notify us immediately of any unauthorized access to or use of your account; and not share your account credentials with third parties.
You may use our Services to send transactional and marketing email on behalf of your verified veteran-owned or veteran-operated business, in compliance with these Terms, our Acceptable Use Policy, and all applicable laws.
You agree not to: send unsolicited commercial email (spam); use purchased, rented, or harvested email lists; send email containing malware, phishing content, or deceptive material; use the Services to harass, threaten, or harm any person; interfere with or disrupt the integrity or performance of our platform; attempt to gain unauthorized access to our systems or networks; use the Services for any illegal purpose; or resell, sublicense, or provide access to the Services to third parties without our prior written consent.
All senders on our platform are required to properly configure SPF, DKIM, and DMARC authentication for their sending domains before sending email. We enforce a minimum DMARC policy of p=quarantine and recommend p=reject. Failure to maintain proper authentication may result in suspension of sending privileges.
You agree to comply with all applicable laws and regulations governing email communications, including but not limited to: the CAN-SPAM Act (United States); the Canadian Anti-Spam Legislation (CASL); the General Data Protection Regulation (GDPR) if sending to recipients in the European Economic Area; and any other applicable local, state, national, or international laws. You are solely responsible for ensuring that your email campaigns comply with all applicable laws, including obtaining proper consent from recipients.
VetMail ESP will use commercially reasonable efforts to maintain platform availability of 99% or greater on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be communicated in advance when possible. We do not guarantee specific delivery rates, inbox placement, or sending speeds, as these depend on factors beyond our control including recipient mailbox provider policies and your sending practices.
You agree to pay all fees associated with your use of the Services as described in your service agreement or on our pricing page. Fees are billed in advance on a monthly basis. All fees are non-refundable except as expressly stated otherwise. We reserve the right to change our fees upon 30 days’ written notice.
We may suspend or terminate your access to the Services immediately, without prior notice, if: you violate these Terms or our Acceptable Use Policy; your sending practices result in excessive bounces, complaints, or spam trap hits; we receive abuse complaints from mailbox providers or recipients regarding your email; you fail to pay fees when due; or we are required to do so by law.
You may terminate your account at any time by contacting us. Upon termination, your right to use the Services ceases immediately. We may retain certain data as required by law or for legitimate business purposes.
The Services, including all content, features, and functionality, are owned by VetMail ESP and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of your content that you upload or transmit through our Services. By using our Services, you grant us a limited license to process and transmit your content solely for the purpose of providing the Services.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VETMAIL ESP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY EMAILS SENT THROUGH THE PLATFORM WILL BE DELIVERED TO THE INTENDED RECIPIENT’S INBOX.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETMAIL ESP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless VetMail ESP, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in connection with: your use of the Services; your violation of these Terms; your violation of any applicable law; or the content of any email you send through our platform.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Broward County, Florida.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of the Services after any changes constitutes acceptance of the new Terms.
For questions about these Terms, please contact us at: